- All personal information that an Internet user transmits FiveUp in exchange for the site's services is subject to Australian Privacy legislation - the Privacy Act 1988 (Cth) and Privacy Amendment (Private Sector) Act 2000 (Act No. 155 of 2000). In addition to complying with existing laws that govern confidential information that you provide us with, we may also be required to comply with the National Privacy Principles.
The information we collect
- Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features. We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with FiveUp -- online, through our catalogues, or in our stores, or information you give us in any other way.
- For example, we may collect the following personally identifiable information: your name, and e-mail address. If you use one of our services, or participate in one of our promotions, draws or competitions, we may ask for additional information, such as your age, interests or service preferences. From your participation and other interactions with us, we obtain information concerning the specific products or services you wish to use. When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
How we use the information we collect
We use the information we collect for various purposes, including:
- -to complete your purchase transactions -to provide the services you request
- -to send you our catalogues and other offerings by mail
- -to keep you informed about the status of your orders
- -to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
- -to notify you of product recalls or provide other information concerning services you have purchased
- -to improve our service selections, customer service, and overall shopping experience
Others with whom we share your information
- All of the above information that we collect, as described above, may be shared among all FiveUp entities. We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements. We may provide information to carefolly selected outside companies when we believe their products or services may be of interest to you.
- Business Transitions: We may transfer or share a copy of personal information about you in the event that FiveUp or one of its properties, affiliates or subsidiaries, goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our web site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy.
Correcting Your Personal Information
- If you believe that any of the personal information that we hold is not accurate, complete or up-to-date please contact us and provide us with evidence that it is not accurate, complete and up-to-date If we agree that the personal information requires correcting we will take reasonable steps to do so. If we do not correct your personal information we will provide you with the reasons for not correcting your personal information. If you request that we associate with the information a statement claiming that the information is not accurate, complete and up-to-date we will take reasonable steps to comply with this request.
- Protecting children's privacy is important to us. Our Web Site is a general audience site.
- We do not collect or maintain information from those we actually know are under 18, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 18 without their parent's consent. Our online draws and competitions are restricted to entrants who are at least 18 years old. Children under the age of 13 shoold always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Contacting Us and Privacy Issues
- You can obtain further information about the way in which we manage the personal information that we hold or you can raise any privacy issues with us by contacting Support.
- About privacy in general, you can visit the Federal Privacy Commissioner’s website www.privacy.gov.au for more information.
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